Eco Providers: From Rapid Growth to Operational Excellence
Client Success story
- John
New Markets introduced
Turnover increase
Conversion rate increase
The client:
Eco Providers Ltd an energy solutions provider specialising in whole-house domestic retrofits. Since its founding in 2017, the company has grown rapidly under the leadership of Tom Myers, delivering energy efficiency upgrades across the UK through government-backed schemes such as ECO4.
By 2024, Eco Providers had scaled to over 100 employees and was recognised with multiple awards for its growth and culture. However, the pace of expansion brought challenges in strategy, operations, and internal structure.
Challenges
The pace of expansion brought challenges in strategy, operations, and internal structure. Despite strong values and a clear mission, the company was grappling with:
- A lack of strategic planning and alignment across departments
- Inefficient sales and project delivery processes
- Limited visibility of performance and quality metrics
- Unclear roles and organisational growing pains
- A culture under pressure from rapid change and workload
Recognising the need for external support, Eco Providers partnered with Turnkey Corporate and launched the Agile Growth Programme, with guidance from John Woodruffe and support from our valued team of associates. The company then embarked on a comprehensive transformation programme.
What we did and why it worked
Turnkey’s interventions were designed to address the root causes of Eco Providers’ challenges.
By aligning leadership, streamlining operations, and embedding a culture of continuous improvement, the business gained the structure, tools, and confidence needed to scale sustainably.
Key interventions included:
- Development of a clear strategic plan with 90-day OKR cycles
- Leadership alignment and organisational restructuring
- Lean Six Sigma training
- Introduction of digital tools for project tracking, CRM, and task management
- Implementation of KPIs and departmental scorecards
- Process mapping and SOP development across sales and operations
- Cultural development through staff surveys, coaching, and leadership mentoring
- Marketing and sales strategy workshops and lead management optimisation
Outcomes
These interventions supported a transformation that delivered:
- Strategic clarity and alignment across the leadership team
- Improved sales efficiency and lead conversion through streamlined processes
- Enhanced project delivery with reduced rework and improved quality tracking
- Greater visibility of performance through real-time KPIs and dashboards
- A confident, capable leadership team with clear roles and accountability
- A revitalised company culture focused on collaboration and continuous improvement
- A future-ready business model with scalable systems and empowered teams
Conclusion
Eco Providers’ transformation journey is a powerful example of what’s possible when ambition is matched with structure, clarity, and a commitment to continuous improvement. By embracing external support and investing in their people, systems, and strategy, the leadership team turned a fast-growing but overstretched business into a confident, data-driven organisation with the capability to scale sustainably.
Today, Eco Providers is not only delivering high-quality energy solutions across the UK it is doing so with greater efficiency, stronger leadership, and a culture that empowers its people to lead change. With a clear roadmap, embedded improvement practices, and a united team, the business is well-positioned to thrive in a dynamic and competitive sector.
